International shipping method

OneMall provides the following international shipping methods.

Japan Post EMS

Advantages：

• Charged by actual weight, so it suits parcels that are large but light.
• If a shipment is returned from abroad, EMS air shipping does not charge a return fee.

Tracking：→Japanese Post tracking

Shipping Restrictions Reference Link：→Detail Info

Shipping conditions and dimensions, For example US：

• Maximum weight: 30kg (30,000g)
• Maximum length: 1.5 m; length + girth: 2.75 m (limits vary by country; the system checks them when you select shipping)（Girth = 2 × (width + height).）
• Containing batteries

DHL

Advantages：

• Charged by the greater of actual weight and volumetric weight (L × W × H cm ÷ 5,000), so it suits heavy, compact parcels.
• Returns from abroad incur high return fees, handling charges, and more.

Tracking：→DHL parcel tracking system

Shipping conditions and dimensions：

• Maximum weight 70 kg for the U.S.; 30 kg for other destinations.
• DHL cannot ship vehicles or vehicle parts, weapons (including replica swords and toy guns) or radio transmitters.
• Some battery-powered products cannot be shipped.
  →Products containing metal or iron batteries

Irregular Items Additional fee：

DHL shipping fees are calculated automatically when you select shipping. Use the Shipping Calculator for an estimate.

Features：

• Air delivery, fast arrival.
  → International shipping fee calculation
  For U.S. shipments over 30 kg, DHL is the only available method.
  Some items that other methods cannot carry (e.g., alcohol over 24% ABV, musical instruments) can be shipped by DHL.
  

ECMS

Advantages：

• Orders are processed through an automated system, allowing for real-time tracking.
• This option is suitable for packages weighing up to 30 kg.

Tracking：→ECMS package tracking system

Shipping Restrictions Reference Link：→Detail Info

Shipping conditions and dimensions, For example US：

• Maximum weight: 30kg (30,000g)
• Maximum length: within 0.55m;and : Length + girth under 2.13 m（Girth = 2 × (width + height).）
• The product can be shipped within 50 days, using the ECMS method.
• ECMS cannot carry alcohol, food, or products with built-in lithium batteries.
• Non-inclusive products.
  →Is it a product containing a metal battery or a metal battery

Features：

• Logistics are efficient and reliable.
• Can monitor logistics dynamics in real-time.

International shipping fee calculation→ International shipping fee calculation

Japan Post Seamail

Advantages：

Sea freight is affordable and has a wide coverage, reaching destinations all around the world.

Tracking：→Japanese government international packaging system

Shipping Restrictions Reference Link：→Detail Info

Shipping conditions and dimensions ， For example US：

• Maximum weight: 30kg (30,000g)
• Maximum length: 75 cm; length + girth: 2 m
• Products containing batteries may be sent illegally.
• Depending on the country, conditions for transportation may vary.
  →Products containing metal or iron batteries
  → International shipping fee calculation

Features：

• Sent by sea.
• Delivery takes about 1–3 months, but it is the cheapest option.
• Musical instruments, ceramics, glass and bottles require reinforced packaging.

Products with built-in lithium batteries

The following products have built-in lithium batteries:

What items are prohibited for shipping?

There are various goods that are prohibited for export from Japan such as inflammable items, fauna and flora, items on the CITES list. Also, every country has their own list of prohibited items for import. Therefore, a certain item can be sent out of Japan and welcomed into a country, but the very same item might be rejected at the Customs of another country.

Japan Post EMS：You can refer to the following Japan Post pages for more information.

DHL: For information on prohibited items with DHL, please refer to the DHL page for more details.

ECMS: For information on prohibited items with ECMS, please refer to the ECMS page for more details.